FAQ

We may be able to compensate you by reshipping our items for free, or by offering you a partial refund, a credit toward a future purchase, or a discount voucher.

If your order arrived but some items were damaged or missing, you can contact us and send us a photo of everything you received, including the packing labels, as soon as possible.

This will assist us in determining what occurred and how to avoid such issues in the future.

In most cases, we will respond with the results of our inquiry within two business days.

How long does it take to ship to the United States?

How long does it take to ship to a location outside of the United States?

With registered airmail shipments, the normal expected shipping time is 5–17 working days.

With registered airmail shipment, the normal expected shipping time is:

• 9-12 business days to European nations (excluding Germany)
• 12-15 business days to Canada and Australia
• 8-17 business days to South Africa

Shipping is arranged directly from the manufacturers’ warehouses in countries such as India, Singapore, Thailand, and the European Union.

Our organization’s name is not indicated on any package, and shipments are made from various shipping points to ensure maximum discretion and the highest probability of successful shipping.

Once payment is received, we process and dispatch your order within 2-5 business days.

An order confirmation with the list of purchased products is sent to your contact email once your order has been processed, along with your order’s shipping tracking number.

Airmail shipments typically arrive within 5–10 business days, with the remainder arriving within 17 business days. This is due to discrepancies among postal representatives, not to the quality of service we give.

The majority of the delays are caused by customs authorities in the country from which the items are exported or in the destination country from where they are imported, flagging imports.

Shipping timeframes are influenced by many factors, including postal service efficiency, customs clearance, international transit, and so on, which is why we only give an estimate based on our statistics and prior experience.

The shipment time is influenced by each step that follows. Even if the majority of these steps are performed on time, inefficiency or inaction during a single step might cause the shipment time to exceed the typical and authorized range.

Yes, our shipping methods require you to sign for your package when it arrives.

This allows us to counteract any bogus chargebacks that may arise when consumers get their things but claim they never got them.

We provide free reshipping or credit for new purchases on our site, even if items are confiscated (a rare occurrence based on our experience over the years)

All we need is formal information from the post office or customs that the shipment has been halted, and we’ll arrange free reshipping of the confiscated products within three business days.

We have a proven track record of getting orders through customs in the United States, Canada, the United Kingdom, continental Europe, Asia, and South Africa.

Yes, we ship to P.O. boxes.

We promise that if your order is too large to fit in the same shipment envelope as a small purchase, it will be divided into the appropriate number of smaller shipments.

We assure you that no matter how large your purchase is, it will be packed with the same amount of discretion as smaller ones. Furthermore, regardless of how many envelopes we need to ship, you will only be charged one shipping rate.

The number of goods you may order is unlimited. However, because there may be import laws in force for that specific product or chemical in that quantity, you should make contact with an import professional.

We recommend that first-time clients do a trial transaction; if you are happy with our services, we will gladly serve you again.

If your order is being shipped to you in the USA, you can easily track your order via:

https://tools.usps.com/go

If your order is headed to an international (non-US) address, you can track your order on

https://www.aftership.com/

You can find your tracking code by logging in to “My Account” on our website with the username and password you used when you placed your order and then going to “Order History” where the tracking code will be displayed for each of your orders.

We will also email your shipping tracking code to you automatically in 2–5 business days after receiving payment for your items.

Usually, this happens when items are being held in customs and are waiting for clearance by local customs officials.

This does not mean, necessarily, that there are any problems. However, if the tracking website shows no progress in your order moving within 5 days, please contact us and we’ll investigate this.

We advise you to contact your local EMS (USPS) office and supply them with the tracking number to get more detailed info on where the item is right now.

Shipping tracking can only be done after 72 hours of your order reaching our shipping center. If the tracking code does not appear in the system after 3 business days, please contact us and we’ll investigate this.

Please contact us if you encountered such a problem. We’ll need you to send us a photo of what you received, including the package labels. This will help us to investigate how this happened and prevent similar problems in the future.

Usually, we’ll respond with the result of our investigation within 2 business days.

If the mistake was on our side, we can offer you a reshipment of missing items, a partial refund, credit towards your new purchase, or a discount coupon to compensate for this problem.

• 5% discount on orders less than $750 if the payment method is bank transfer, money transfer, or in cryptocurrency.
• 10% discount on orders with a total of more than $750 if the payment method is bank transfer, money transfer, or in cryptocurrency.

• 5% on any returning customer order.
• 10% on any returning customer order with a value of more than $750 (no matter what payment method is chosen).

We are one of the few online steroid stores that accept major payment cards. However, we do not suggest that first-time clients utilize their credit cards for orders over $750.

Alternative payment options include money transfers, bank transfers, and cryptocurrency payments.

Customers that pay in these ways do not need to be validated, and they also save money by not using credit cards. For further information, please read our “Discounts” section.

Our returning customers get a discount on each new order and can pay with a credit card for any amount.

We accept:

• Bank Transfer
• Western Union and MoneyGram payments
• We also allow you to pay us in cryptocurrency such as Bitcoin (which can be bought with a credit card through Coinbase, Circle, or LocalBitcoins.com).

A 5% discount will be applied to each order paid by bank transfer. We also cover the fees associated with bank transfers. For example, if you want to pay via bank transfer and your purchase is $400, the total amount you’ll need to send is $400 – $20 (5% off) – $40 (bank transfer charge) = $340

We will give you a 10% discount on top of any other discounts you may have (returning customer, promo code, or special promotion discounts), and we will reimburse bank transfer fees if your order total exceeds $750.

Bank payments do not require verification and are normally processed and cleared within 1-2 business days. As a consequence, your order will arrive sooner.

European clients can use Uberweisung (Germany) and IBAN transfers to make payments to our EU bank account. SEPA transactions are free, and you’ll save 10% on any order.

Because we offer correspondence with our customers, their order data, photos of our parcels and their contents, and postal service documents to confirm that the order has been dispatched, we have a high success rate in winning false credit card disputes.

On the contrary, each false dispute damages the fraudster’s credit report and affects his credit history, as well as requires them to pay a fine ranging from $25 to $200 for the illegal dispute.

We may need to validate your order once you make your credit card payment. This is why we must have your current phone number. If your order fails to pass our verification or we are unable to contact you, your credit card payment will be declined, and you will be given the option to pay using one of the alternative payment methods stated above.

Your card will be charged after your payment has been validated and passed our anti-fraud check. Approved payments are usually processed and cleared within 1-2 business days, and your purchase is then ready to ship.

As long as the credit card and shipping addresses are similar, this isn’t a problem.

Please be advised that if our payment gateway provider advises us to examine this order, we will need extra verification.

If your billing country differs from the country you are shipping your order to, you must use a different payment method.